TERMS & CONDITIONS

1. About These Terms

These Terms & Conditions govern your use of copaceticldn.com and purchases made through the website.

By accessing the website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

Nothing in these terms is intended to limit or exclude any rights you have under applicable consumer law.
 

2. About Copacetic LDN

This website is operated by Copacetic LDN Ltd.

For general enquiries, contact:

Email: info@copaceticldn.com
Telephone: +44 7974 777 775

Registered Office: London, Uk
Company Number: 16762264

3. Website Use

You may use this website for lawful personal and commercial browsing purposes.

You must not:

• Misuse or interfere with the operation or security of the website.

• Attempt to gain unauthorised access to our systems.

• Introduce viruses, malicious software or harmful technology.

• Use automated systems to extract substantial amounts of website content without permission.

• Use Copacetic LDN intellectual property without authorisation.

• Use the website for unlawful, fraudulent or abusive purposes.

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our business.
 

4. Products

We make reasonable efforts to ensure product descriptions, images, colours, sizes, specifications and other information displayed on the website are accurate.

However, screen settings, lighting, photography and manufacturing tolerances may result in minor differences between digital representations and physical products.

Availability may change without notice.
 

5. Prices

Product prices are shown on the website and may be changed from time to time.

The price applicable to your order will be the price displayed when you place the order, subject to correction of obvious pricing errors.

Delivery charges and any other applicable charges will be shown before you complete checkout.

For international orders, additional customs duties, import taxes or local charges may apply.
 

6. Orders

Placing an order represents an offer to purchase products from us.

After placing an order, you should receive an electronic acknowledgement.

An order acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Payment cannot be authorised.

• Pricing or product information contains an obvious error.

• We reasonably suspect fraudulent or unauthorised activity.

• Delivery cannot be made to the specified destination.

Where payment has already been taken for an order we cannot fulfil, the relevant amount will be refunded.
 

7. Payment

Payment must be made using one of the payment methods offered at checkout.

Payments may be processed by secure third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.
 

8. Delivery

Delivery options, estimated times and charges are explained in our Shipping & Returns Policy.

Delivery dates and times are estimates unless expressly agreed otherwise.

Please ensure that delivery details supplied during checkout are accurate and complete.
 

9. Cancellations, Returns & Refunds

Your rights regarding cancellations, returns, exchanges and refunds are explained in our Shipping & Returns Policy.

Nothing in that policy or these Terms & Conditions restricts your statutory consumer rights.
 

10. Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless stated otherwise:

• Promotions cannot normally be combined.

• Discounts have no cash value.

• Promotions may have specified start and end dates.

• Certain collections or products may be excluded.

• Promotions cannot normally be retrospectively applied to completed orders.

We reserve the right to withdraw or amend promotions where reasonably necessary, subject to orders already accepted and applicable law.
 

11. Intellectual Property

Unless otherwise stated, all website content and intellectual property associated with Copacetic LDN, including logos, trademarks, graphics, photography, artwork, product designs, text, video, layouts and branding, belong to Copacetic LDN or are used under licence.

Content may not be reproduced, modified, distributed, sold, commercially exploited or presented as your own without prior written permission.
 

12. User Content & Community Features

Where the website allows users to submit reviews, posts, comments, photographs or other material, you remain responsible for the content you submit.

You must not submit material that is unlawful, abusive, defamatory, misleading, discriminatory, infringing, obscene or otherwise inappropriate.

We reserve the right to moderate or remove user-generated content where reasonably necessary.
 

13. Third-Party Services & Links

Our website may contain links to websites, social platforms, payment services or other services operated by third parties.

We are not responsible for the content, availability, privacy practices or operation of third-party websites that we do not control.

Use of third-party services may be subject to their own terms and privacy policies.
 

14. Privacy

We respect your privacy and handle personal information in accordance with applicable data protection legislation.

Information about how personal data is collected, used and protected should be read alongside our Privacy Policy and Cookie Policy.

Payment information may be processed directly by third-party payment providers and may therefore also be subject to their privacy terms.
 

15. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

We do not exclude or limit responsibility for rights or remedies that cannot lawfully be excluded, including applicable rights relating to faulty goods, goods that are not as described, personal injury or death caused by negligence, or fraud.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when a contract was formed or losses resulting from circumstances outside our reasonable control.
 

16. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

We may occasionally suspend access for maintenance, security, updates or other operational requirements.
 

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable law.

The version published on the website at the time you place an order will apply to that purchase.
 

18. Governing Law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

If you are a consumer living elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to your place of residence.
 

19. Wholesale & Collaboration Enquiries

We welcome appropriate enquiries regarding wholesale opportunities, retail partnerships, creative collaborations and selected commercial projects.

For wholesale or business enquiries, contact:

info@copaceticldn.com

Please include relevant information about your business, proposal or opportunity.
 

20. Customer Care

For questions regarding products, orders, delivery, returns or general customer support:

Email: info@copaceticldn.com
Telephone: +44 7974 777 775

We will make reasonable efforts to respond as quickly as possible.

Last updated: September 2026

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