​If you’re not completely satisfied with your order, we’ll accept returns on eligible items within 14 days of receipt. Items must be returned in original, resalable condition with all tags attached. Refunds exclude original shipping costs unless the return is due to a fault on our part.
 
Eligibility
To be eligible for a return:

• Item must be unworn, unwashed and in original condition.

• Original packaging, swing tags and any labels must be intact.

• You must include a completed returns form or online returns reference with your parcel.

​
Non-returnable items
The following goods cannot be returned unless faulty:

• Final sale / clearance items (if stated at purchase)

• Underwear, bodysuits or other hygiene-sensitive goods once removed from sealed packaging

• Gift cards (store credit only, if applicable)

• Items showing obvious wear, washing, or damage not present on delivery

​
Faulty or incorrect items
If you receive a faulty or incorrect item, contact us immediately with order number and photos (we recommend within 48 hours). We will assess and, where appropriate, offer a replacement, repair or full refund (including original postage).

 
How to make a return

1. Complete the returns form included with your order or start a return via your account/our support email with your order number and reason.

2. Pack the item securely and include the completed form or returns reference.

3. Ship using a tracked and insured service — we are not responsible for lost returns. Keep your proof of postage.

4. Send returns to the address provided on your returns form or in your order confirmation.

​
Exchanges
We may offer exchanges while stock lasts. If you require a different size or colour, indicate this on your returns form; exchanges are not guaranteed for final-sale items.
​
Refunds
Once we receive and inspect the returned item, refunds are processed to the original payment method within 3–10 working days (depending on card issuer/bank). Shipping charges are refundable only when the return is due to an error or a fault on our part.
​
Return postage & duties

• Customers are responsible for return postage unless the item is faulty or we shipped the wrong item.

• For international orders, original duties and taxes are non-refundable unless the return is due to our error.

​
Lost returns
Use a tracked, insured service and retain proof of postage. We cannot accept liability for returns that are lost in transit.
​
Contact & support
Questions or return requests: email support@copaceticldn.com or use the contact form with your order number. Include photos for faulty items and we’ll respond with next steps.